AxisPay Status Page - Shift4 Investigating Payment Processing Issue – Incident details

All systems operational

Shift4 Investigating Payment Processing Issue

Resolved
Major outage
Started about 1 year agoLasted about 2 hours

Affected

S4 Acquiring Services

Operational from 7:45 PM to 10:01 PM

Card Processing

Operational from 7:45 PM to 10:01 PM

Updates
  • Resolved
    Resolved

    Please be advised the disruption to service today has been resolved. If you are still experiencing an issue, please retry transactions. Thank you for your understanding and we apologize for the inconvenience.

  • Monitoring
    Monitoring

    Our team has identified the cause of this disruption and a fix has been implemented. We expect services to be running as normal within the next 15 - 20 minutes. Please continue to retry transactions and we encourage you to use offline mode.

  • Update
    Update

    We have implemented a fix for this issue and expect transactions to be running as normal shortly in the next 10-15/minutes. Please retry transactions after this timeframe.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented. Please retry transaction processing activities in the next 15 minutes

  • Investigating
    Investigating

    Shift4's technical team has identified an issue that may be impacting payment processing services for a subset of Shift4 customers. Impacted customers may not be able to process transactions at this time. Our team is actively investigating this issue and is committed to bringing our services back online as soon as possible.