Affected Components:

Oct 22, 17:25:19 GMT+0
Resolved - NMI's Transaction API is back up..

Oct 22, 16:55:18 GMT+0
Investigating - NMI's Transaction API is down at the moment. This incident was automatically created by monitoring and is now under investigation..

Affected Components:

Oct 21, 14:47:16 GMT+0
Resolved - S4 Card Processing is back up..

Oct 21, 14:32:36 GMT+0
Investigating - S4 Card Processing is down at the moment. This incident was automatically created by monitoring service. Currently investigating. Should be resolved in 2 hours..

Affected Components:

Oct 21, 04:34:06 GMT+0
Resolved - NMI's Transaction API is back up..

Oct 21, 04:19:06 GMT+0
Investigating - NMI's Transaction API is down at the moment. This incident was automatically created by monitoring and is now under investigation..

Affected Components:

Oct 20, 21:49:58 GMT+0
Resolved - NMI's Credit Card Processing is back up. This incident was resolved..

Oct 20, 21:34:57 GMT+0
Investigating - NMI's Credit Card Processing is down at the moment. This incident was automatically created by monitoring and is under investigation..

Affected Components:

Oct 20, 03:59:03 GMT+0
Resolved - NMI's Credit Card Processing is back up. This incident was resolved..

Oct 20, 03:29:03 GMT+0
Investigating - NMI's Credit Card Processing is down at the moment. This incident was automatically created by monitoring and is under investigation..

Affected Components:

Oct 20, 02:58:52 GMT+0
Resolved - NMI's Credit Card Processing is back up. This incident was resolved..

Oct 20, 00:13:48 GMT+0
Investigating - NMI's Credit Card Processing is down at the moment. This incident was automatically created by monitoring and is under investigation..

Affected Components:

Oct 19, 16:32:46 GMT+0
Resolved - S4 Card Processing is back up..

Oct 19, 16:18:10 GMT+0
Investigating - S4 Card Processing is down at the moment. This incident was automatically created by monitoring service. Currently investigating. Should be resolved in 2 hours..

Affected Components:

Oct 19, 15:47:14 GMT+0
Resolved - S4 Card Processing is back up..

Oct 19, 15:32:34 GMT+0
Investigating - S4 Card Processing is down at the moment. This incident was automatically created by monitoring service. Currently investigating. Should be resolved in 2 hours..

Affected Components:

Oct 19, 15:01:43 GMT+0
Resolved - S4 Card Processing is back up..

Oct 19, 14:47:03 GMT+0
Investigating - S4 Card Processing is down at the moment. This incident was automatically created by monitoring service. Currently investigating. Should be resolved in 2 hours..

Affected Components:

Oct 18, 06:52:33 GMT+0
Resolved - API Service is back up. This incident was automatically resolved by Instatus monitoring..

Oct 18, 06:47:33 GMT+0
Investigating - API Service is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Oct 18, 04:42:44 GMT+0
Resolved - NMI's Credit Card Processing is back up. This incident was resolved..

Oct 18, 03:57:43 GMT+0
Investigating - NMI's Credit Card Processing is down at the moment. This incident was automatically created by monitoring and is under investigation..

Affected Components:

Oct 17, 10:07:04 GMT+0
Resolved - NMI's Credit Card Processing is back up. This incident was resolved..

Oct 17, 08:07:02 GMT+0
Investigating - NMI's Credit Card Processing is down at the moment. This incident was automatically created by monitoring and is under investigation..

Affected Components:

Oct 14, 13:50:30 GMT+0
Resolved - S4 Card Processing is back up..

Oct 14, 13:35:50 GMT+0
Investigating - S4 Card Processing is down at the moment. This incident was automatically created by monitoring service. Currently investigating. Should be resolved in 2 hours..

Affected Components:

Oct 13, 14:13:03 GMT+0
Resolved - S4 Card Processing is back up..

Oct 13, 13:58:23 GMT+0
Investigating - S4 Card Processing is down at the moment. This incident was automatically created by monitoring service. Currently investigating. Should be resolved in 2 hours..

Affected Components:

Oct 13, 06:47:07 GMT+0
Resolved - NMI's Credit Card Processing is back up. This incident was resolved..

Oct 13, 00:31:50 GMT+0
Investigating - NMI's Credit Card Processing is down at the moment. This incident was automatically created by monitoring and is under investigation..

Affected Components:

Oct 12, 13:25:39 GMT+0
Resolved - NMI's Credit Card Processing is back up. This incident was resolved..

Oct 12, 13:20:47 GMT+0
Investigating - NMI's Credit Card Processing is down at the moment. This incident was automatically created by monitoring and is under investigation..

Affected Components:

Oct 9, 21:45:13 GMT+0
Resolved - NMI's Transaction API is back up..

Oct 9, 21:30:32 GMT+0
Investigating - NMI's Transaction API is down at the moment. This incident was automatically created by monitoring and is now under investigation..

Affected Components:

Oct 8, 15:11:39 GMT+0
Resolved - NMI's Credit Card Processing is back up. This incident was resolved..

Oct 8, 14:56:58 GMT+0
Investigating - NMI's Credit Card Processing is down at the moment. This incident was automatically created by monitoring and is under investigation..

Affected Components:

Oct 8, 12:36:04 GMT+0
Resolved - NMI's Credit Card Processing is back up. This incident was resolved..

Oct 8, 12:21:24 GMT+0
Investigating - NMI's Credit Card Processing is down at the moment. This incident was automatically created by monitoring and is under investigation..

Affected Components:

Oct 7, 15:34:07 GMT+0
Resolved - S4 Card Processing is back up..

Oct 7, 15:14:17 GMT+0
Investigating - S4 Card Processing is down at the moment. This incident was automatically created by monitoring service. Currently investigating. Should be resolved in 2 hours..

Affected Components:

Oct 6, 16:41:48 GMT+0
Resolved - S4 Card Processing is back up..

Oct 6, 16:27:07 GMT+0
Investigating - S4 Card Processing is down at the moment. This incident was automatically created by monitoring service. Currently investigating. Should be resolved in 2 hours..

Affected Components:

Oct 6, 14:56:15 GMT+0
Resolved - S4 Card Processing is back up..

Oct 6, 14:41:35 GMT+0
Investigating - S4 Card Processing is down at the moment. This incident was automatically created by monitoring service. Currently investigating. Should be resolved in 2 hours..

Affected Components:

Sep 29, 15:43:31 GMT+0
Resolved - S4 Card Processing is back up..

Sep 29, 14:43:49 GMT+0
Investigating - S4 Card Processing is down at the moment. This incident was automatically created by monitoring service. Currently investigating. Should be resolved in 2 hours..

Affected Components:

Sep 29, 13:01:08 GMT+0
Resolved - NMI's Transaction API is back up..

Sep 29, 12:46:27 GMT+0
Investigating - NMI's Transaction API is down at the moment. This incident was automatically created by monitoring and is now under investigation..

Affected Components:

Sep 28, 18:56:19 GMT+0
Resolved - S4 Card Processing is back up..

Sep 28, 18:41:38 GMT+0
Investigating - S4 Card Processing is down at the moment. This incident was automatically created by monitoring service. Currently investigating. Should be resolved in 2 hours..

Duration: 2 hours

May 12, 01:31:28 GMT+0
Completed - The scheduled maintenance has been completed..

May 11, 23:30:37 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

May 11, 22:30:23 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

May 9, 13:48:52 GMT+0
Identified - Maintenance will be performed during this time. Please expect inconsistent results from 3DS1 and 3DS2 authentication requests..

Duration: 4 hours

May 8, 18:00:22 GMT+0
Completed - The scheduled maintenance has been completed..

May 8, 14:00:38 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

May 8, 13:00:24 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

May 6, 22:30:48 GMT+0
Identified - Please be aware that we will be performing scheduled maintenance that will allow us to further enhance our payment platform. This maintenance will not impact payment processing or reporting, but you will be unable to manually settle batches in Lighthouse Transaction Manager during this four-hour window. This has been scheduled during a date and time with low impact on most customers’ operations, but please plan accordingly. Thank you..

Duration: 4 hours

May 1, 16:33:08 GMT+0
Completed - The scheduled maintenance has been completed..

May 1, 14:01:27 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

May 1, 13:00:25 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Apr 18, 17:46:39 GMT+0
Identified - Please be aware that we will be performing scheduled maintenance that will allow us to further enhance our payment platform. This maintenance will not impact payment processing or reporting, but you will be unable to manually settle batches in Lighthouse Transaction Manager during this four-hour window. This has been scheduled during a date and time with low impact on most customers’ operations, but please plan accordingly. Thank you..

Duration: 4 hours

Apr 24, 17:18:54 GMT+0
Completed - The scheduled maintenance has been completed..

Apr 24, 14:00:30 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Apr 24, 13:00:24 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Apr 18, 17:45:09 GMT+0
Identified - Please be aware that we will be performing scheduled maintenance that will allow us to further enhance our payment platform. This maintenance will not impact payment processing or reporting, but you will be unable to manually settle batches in Lighthouse Transaction Manager during this four-hour window. This has been scheduled during a date and time with low impact on most customers’ operations, but please plan accordingly. Thank you..

Duration: 6 hours

Dec 2, 19:00:34 GMT+0
Completed - The scheduled maintenance has been completed..

Dec 2, 13:00:57 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Dec 2, 12:00:29 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Dec 2, 11:07:00 GMT+0
Identified - We will be undergoing scheduled maintenance between during this time. Test 3DS1 and 3DS2 authentications may fail..

Duration: 5 hours

Sep 11, 13:00:30 GMT+0
Completed - The scheduled maintenance has been completed..

Sep 11, 08:01:49 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Sep 11, 07:00:32 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Sep 4, 06:52:44 GMT+0
Identified - We have been informed that the American Express Global Network Credit Authorization System (CAS) will be unavailable in order to perform system maintenance during the time window specified. Impact: - SafeKey Authentication transactions might process through Attempts ACS - 3DS Server (MPIs) might experience SafeKey Authentication Timeouts The change window has been scheduled for 5 hours, but it is expected to be completed within 60 minutes. American Express will be monitoring SafeKey transactions throughout the maintenance window..

Duration: 1 hour

Jul 15, 14:21:01 GMT+0
Completed - The scheduled maintenance has been completed..

Jul 15, 14:00:50 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jul 15, 12:59:31 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Jul 15, 11:49:38 GMT+0
Identified - The WebMIS Staging Platform will be undergoing scheduled maintenance during this time..

Duration: 5 hours

Mar 31, 14:00:30 GMT+0
Completed - The scheduled maintenance has been completed..

Mar 31, 09:00:17 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Mar 31, 08:00:31 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Mar 25, 14:42:36 GMT+0
Identified - We are rolling out new security settings to our staging platform on Wednesday 31st for 5 hours between 9am and 2pm UTC. This change should not affect any transactions, but if you do experience any issues between these times then please let support know by emailing support@creditcall.com.

Duration: 3 hours

Aug 25, 21:00:33 GMT+0
Completed - The scheduled maintenance has been completed..

Aug 25, 18:00:40 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Aug 25, 14:16:13 GMT+0
Identified - We will be performing scheduled maintenance on our UK phone system tonight 25/08/2020 at 18:00 UTC that will last 3 hours. During this time if you need to get in contact with support, please call our US number +1 (800) 868 1832. Alternatively, you can also email in to support@creditcall.com..

Duration: 1 hour

Mar 12, 20:00:33 GMT+0
Completed - The scheduled maintenance has been completed..

Mar 12, 19:01:22 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Mar 12, 16:36:49 GMT+0
Identified - We will be undergoing emergency phone maintenance in the Bristol office for one hour from 19:00 UTC. During this time the phone system will be unavailable. If you need access to support during the maintenance period please raise a ticket to support@creditcall.com or phone our New York office on +1 800-868-1832.

Duration: 2 hours

Sep 4, 07:00:46 GMT+0
Completed - The scheduled maintenance has been completed..

Sep 4, 05:00:37 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Sep 4, 04:00:29 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Sep 2, 13:02:11 GMT+0
Identified - Critical upgrades to the test platform need to be carried out. There may be reduced performance and potential for loss of service and impact to written transactions, with some risk of data loss to transactions in flight. It is recommended that services that connect to the Staging platform be paused for the duration of the maintenance window..

Duration: 3 hours

Jun 19, 08:00:32 GMT+0
Completed - The scheduled maintenance has been completed..

Jun 19, 05:00:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 19, 04:00:41 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Jun 18, 14:00:37 GMT+0
Identified - Critical upgrades to the test platform need to be carried out. There may be reduced performance and potential for loss of service and impact to written transactions, with some risk of data loss to transactions in flight. It is recommended that services that connect to the Staging platform be paused for the duration of the maintenance window..

Duration: 4 hours

Nov 8, 15:20:34 GMT+0
Completed - The maintenance has been completed..

Nov 8, 01:00:29 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Nov 8, 00:00:04 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Nov 3, 09:03:19 GMT+0
Identified - There was an error in our previous message regarding this work. The scheduled start date is 8th November at 0100 UTC.

Nov 2, 15:55:11 GMT+0
Identified - Please be advised that Creditcall engineers will be conducting core maintenance on our London Datacenter on Wednesday 8th November beginning at approximately 0100UTC (2000EST) This maintenance window should last approximately 4 hours. There is no expected traffic impact, if you experience any issues please contact support@creditcall.com.

Duration: 3 hours

Oct 4, 11:21:04 GMT+0
Completed - Please be advised that the work in our London Datacenter on 5th October beginning at approximately 01:00 UTC has been cancelled and will be rescheduled at a later date..

Oct 2, 14:54:06 GMT+0
Identified - Please be advised that Creditcall engineers will be conducting core maintenance on our London Datacenter on 5th October beginning at approximately 01:00 UTC. This maintenance window should last approximately 3 hours. There is no expected traffic impact, if you experience any issues please contact support@creditcall.com.